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QUEENS DOCKHAND DUTIES AND PROCEDURES

DOCK HAND JOB DESCRIPTION

Dock Hand
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Gas Docks Opening Procedures

  • Set up IPads

  • Test slack | Monday

  • Start music

  • Gas and clean boats

  • Check all hatches for trash and debris

  • Check compartments for standing water and trash

  • Are all life jackets onboard and dry?

  • All boats have an anchor, 2 dock lines, 1 tube rope, 1 ski rope?

  • Inside of boat: totally dry including windows, tables and dashes - free of spots - wax

  • Outside of boat is clean: free of spots

  • Wax boats and outside of pontoon boats and top of motors if needed

  • Return any infant, child or youth life jackets to their designated dock box

  • Return any cleaning materials back to the place you got them - keep dock boxes organized

  • Hang towels to dry on hooks, put away in dock box when dry


Parking lot Duties:

  • Walk around marina and such to pickup trash during free time

During each shift:

  • Keep dock boxes closed

  • No stray items on gas dock (keep it neat and organized)

  • No eating or chewing gum in front of customers

  • Take lunch breaks away from the gas docks.


At the turn arounds:

  • Determine who stays at gas docks and who is cleaning boats beforehand to avoid chaos

  • All boats cleaned: floors hosed and disinfected, clean seats, dry and wax dash, tables anything fiberglass

  • Check for any trash

  • Check for missing ropes, anchor, life jackets

  • Windshields streak free

  • Hang towels to dry on hooks, put away in dock box when dry


Boat Club Members AUTOMATED

  • You will be assisting the customer, double check they are on the correct boat.

  • Make sure they know how to use app check in

  • Social conversation on the walk down (how’s your day going?, comment on something they are wearing, sports jersey etc, weather. If you recognize them, make them feel welcome by saying - good to see you again etc.)

  • Help them get on the boat, keeping the boat secured

  • Ensure they have all the equipment they have requested

  • Children are wearing life vests that fit

  • When they are ready to leave, untie boat and assist them out of their slip


Please instruct Boat Club Members to:

  • Please return the boat to the appropriate slip (show them the marker naming the boat and you can also show them the dock box number)


Returning After Hours Instructions:

  • Please return the boat to your designated slip and leave the key in the ignition


IMPORTANT WORK ETHICS

  • On the gas docks, When a boat comes INBOUND, all members should be standing and helping the boat. Never should anyone be sitting while there is a boat in the slip. Customers like to see a busy team and will reward you for it.

  • Do not eat down by the docks in front of customers. We want you to have a un interrupted lunch and if someone is waiting for a slip and see you eating they can become upset.

  • One team member per boat club member. Better experience.


BOAT CLEANLINESS

  • Boats should be immaculate and dry. Final touches include all windshields and drivers console, tables and exterior. Remember ski boats need the outsides washed and waxed also. Motor cowlings need to be waxed often to keep water spots down.

  • Please make sure boats are secure and fenders out when they are tied up at the marina.


CS BOAT RENTALS RENTAL DAILIES

  • Have all boats clean and ready with videos uploaded on each boat by 9am. Do not wait until 9:30am for the 10:00am ones.. People do come in early and sometimes the system is wrong. ALL BOATS PERFECT BY 9:00 AM

  • Some members will be uploading videos of pre departure. such as prop etc.

  • Double check all boats for prop damage, clean dashes, broken lights etc.

  • While waiting WAX WAX WAX




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